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Razorpay — Fitness chair

I ordered a fitness chair from PBlifestyle on feb11- 2021. Order no #1846. There is no information about the product now.In their site, it shows order is confirmed, but unfulfilled.
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Dear Rajesh,

We have noted that you are facing an issue with regards to a transaction. We request you to kindly raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also, mention the ticket ID [5114439] for assistance on priority.

Thanks,
Anas,
Team Razorpay
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