Razorpay — Fraud Transaction

Address:

4/27B, Kambar Street, near Le Royal Meridien Hotel, Alandur,

The customer has placed order on our E-Store and made payment via Razorpay payment gateway, Once we received the payment confirmation we have delivered the product to the customer and after 3 months the Razorpay has deducted the amount stating the customer has raised a dispute as Fraud-Card-Absent Environment and are now saying that in such cases the bank always sides by the customer and the amount is will not be refunded to the merchant.

We have provided all the documents from online order receipt, GST invoice, Shipping detail and product collected confirmation to Razorpay.

Their only response now is that We are afraid to inform you that there are no reversals in the Fraud chargebacks. We cannot change the verdict given on the chargebacks by the card schemes.
The bank has already closed these cases where we will not receive any reversal from their end. Hence no reversal can be made.

We have been asking them to call us to discuss what steps can we take next to either recover our money or products.