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Hello Tarakaramakrishna,
We always thrive for our customer's delight but in this case we might have missed the trick which is less than ideal for us. We have updated the status of your query on ticket ID: 4578840. Do write back to us on the same email thread for any further queries, we will be happy to assist you:)
Best Regards,
Shlagha
Team Razorpay
We always thrive for our customer's delight but in this case we might have missed the trick which is less than ideal for us. We have updated the status of your query on ticket ID: 4578840. Do write back to us on the same email thread for any further queries, we will be happy to assist you:)
Best Regards,
Shlagha
Team Razorpay
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As a payment gateway we take all precautions however sometimes we face these less than ideal situations. In order to assist you further, kindly share the transaction and contact details here: https://razorpay.com/support/#request and do mention the ticket id -4635522. I will connect with you very shortly to know more on this and drive the investigation.
Best regards,
Praveen R.