[Resolved] Razorpay — I am complaining about my booking and transaction status.

Mohan Reddy1914

from Khammam, Telangana

Address:

Anantapur, Andhra Pradesh, 515002

I had booked tatkal ticket from atp-kcg by train no-17604. Money has been deducted from the bank account but ticket has not get confirmed and it is showing transaction is pending at bank end. Even i had enquired my bank and they are saying money got deducted and there is no problem at their end.
My account details-andhra bank, acnt no-[protected].
Please kindly get to know is ticket is booked. If not how to get my refund back.

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Nov 27, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Razorpay Customer Care's response Hi Mohan!

Please drop in your transaction details along with the screenshot of the debit over this link - https://razorpay.com/contact/#request, also if you have the gateway payment id you can check the status of the txn on this link -https://razorpay.com/support/#refund

Thanks and regards,
Razorpay