Razorpay — I have made payments through RAZORPAY, but didn't give services from SharedBK

Arshi T

Address:	Bangalore
Website:	www.ciciseo.com

I purchased shared bk plan and invested money in that according to shared bk agreement.
I have made payments towards shared bk company by using razor pay payment gateway on below mentioned dates.
1. On 8/12/2020 the amount is Rs 3000 (Ref: GAWB7LETFIOXLI/RAZRAZORPAYSOFTWARE / [protected])
2. On 23/12/2020 the amount is Rs 15000 (Ref: GGY1FU18CF8C4Z/RAZRAZORPAYSOFTWARE/[protected])
3. On 2/01/2021 the amount is Rs 25000 (Ref: GKOOIKIZ63XCXU/RAZRAZORPAYSOFTWARE/[protected])
According to shared bk contract, the total contract period is 90 days, but they didn’t gave the service & runaway. I invested my money in Shared Bk because is connected to trusted payment gateway RAZORPAY. So please refund my money in My account ASAP. Kindly look into this matter & I request you to take necessary action regarding this fraud scam. To overcome this types of frauds razor pay should refund all the amount to us.

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Razorpay customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2021

Razorpay Customer Care's response Hi Arshi,

We understand your concern. We see that our team has updated your query on this ticket ID: [5073611]. Please feel free to revert over the same email thread if you still have any issues or concerns we will be more than happy to assist you.

Regards,
Sreenivasa.

Feb 19, 2021

Updated by Arshi T Hi Razorpay Team,

Your team just closing the ticket with no resolution. Please help in refunding the amount ASAP.

Regards,
Arshi

Mar 19, 2021

Updated by Arshi T Hi Razorpay Team,

Kindly revert & update the status of my ticket ID: [5073611]

Regards,
Arshi