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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
We understand your concern and we're here to help. Kindly raise a request by clicking here: https://razorpay.com/support/#request along with your transaction and contact details so we can assist you.
Regards,
Yamini