Razorpay — IRCTC ticket was not booked but money got deducted by Razorpay

Address:

Dr. V. Manigandan, First Street, Periyavelikadu Village, Pavinjur Post, Cheyyur Taluk, Chengalpattu District.

Incident Date: 27/02/2022
Software company : Razorpay

On 27th February I had made online ticket reservation via IRCTC website using Indian bank account. But the ticket was not booked and it does not show in the transaction history of IRCTC. When I got the bank statement it was mentioned that the amount of Rs. 2219.50 was transferred AZORPAY SOFTWARE PRIVATE LIMITED under this description (WITHDRAWL TRANSFER RAZORPAY SOFTWARE PRIVATE). So, using the transaction ID when I tracked the payment order in Razorpay it shows Payment was successfully settled to the Merchant
Your payment of ₹ 2219.50 made towards IRCTC IPAY has been successful. We request you to contact IRCTC IPAY for any update on the service or to initiate a refund in case the service/goods were not delivered
Reach out to IRCTC IPAY Support. (Enclosed the photo)

Upon seeing this information, when I checked in IRCTC website, I could not find such transaction or any refund details in IRCTC website. The money is with Razorpay now. Please help me to get my money back.