Razorpay — Issue with refund my amount

Address:

SJR Cyber Laskar, Hosur Rd, Adugodi, Bengaluru, Karnataka 560030

I have made some order worth Rs: 42, 604 from ASHA AGROCOMM Pvt ltd through RAZORPAY. By the time I got some error after some time the amount got deducted. So merchant saying that they are already refunded my amount. But It's been more a month. Still it is not refunded. Please take necessary action on this.

Paid date: 30.09.2021
Dispute date: 05.10.201

But today 16.11.2021 still not received.