Razorpay — Locked account

With difficulty made payments to Mukthi Bangalore for Pushpayagam 11/11/2021, posted from my account 11/12/2021.
2 payments for $111.00 USD were made. I requested 1 be returned. I later decided to leave both payments in place & notified the organizer.

Was later emailed from the organizer of Pushpayagam that Razorpay is requesting the refund. I am not able to put in a note via Razorpay.com/support to cancel the refund request. It says my account is locked. I have not received any emails from Razorpay. I would appreciate some communication from them before locking me out!
Thank you!