[Resolved]  Razorpay — Money debited not credited to razorpay

I transferred Rs.1009/- on Nov 27th from my Indian Bank A/c[protected] valasaravakkam, chennai to Urbanpro through razorpay. Indian Bank says it has been credited to Razorpay. Razorpay is denying that they have not received .But when i was transferring online i usually get a password from razorpay. but didn't receive any password to get credited in Urban pro.

I want to know where my money is lying and the same to be credited to Indian Bank A/c

On 30th Nov I made another payment to Urbanpro and got my account activated.