[Resolved] Razorpay — Money deducted but didn't receive the refund from past 45 days

[Resolved] Razorpay — Money deducted but didn't receive the refund from past 45 days

S [email protected] Aug 26, 2020 Jan 9, 2025 This thread was updated on Jan 9, 2025

While paying for grocery items in nutrisabji app i made a transaction via phonepe. The transaction was pending for a very long time and my money was deducted. Later on contacting the bank i got to know that the amount is withheld at razorpay gateway. It's been more than 45 days and my money is still at loose. Both razorpay and bank are passing the blame on each other and its been going on from many days. Bank is saying that they've credited the amount in beneficiary account i. E. Razorpay. While razorpay is denying the fact of receiving money and hence not giving me refund. I've been providing them with proofs of every details of transaction still they are making me run in circles. Following are transaction details Transaction id generated at phonepe: p2007021130138075650806 Utr:[protected] Date of original transaction debited: 02/07/2020 Amount: rs. 464 (Upi/[protected]/payviarazorpay/razor. Pa) My bank said that the amount is transferred to razorpay vide rrn no[protected]. But razorpay is as usual denying the fact even after several mails and transaction proofs. Was this information helpful? No (0) Yes (0)
Aug 7, 2021 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Aug 26, 2020 Razorpay Customer Care's response Hi Sunny, Sincere apologies for the inconvenience caused. We have escalated this with our concerned team and are actively following up with the partnered banks to resolve the issue. Please do expect the further updates on the email thread with ticket reference: 3658309 at the earliest. Regards, Team Razorpay
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[email protected]

Jan 9, 2025

I made a payment of ₹2499 to Syntags Professional Services, and I was informed that Razorpay had processed a refund. However, despite this, I have not received the refunded amount in my account yet. I kindly request Razorpay to investigate the issue and ensure that the refund is correctly credited back to my account. The transaction details are provided for reference, and I would appreciate prompt assistance in resolving this matter.