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[Resolved]  Razorpay — money deducted in my account. transaction was not successful

Hi
On 02 july 2019, i tried to clear my loan in cashbeen making payment using mobikwick upi.
My money got deducted but transaction not completed. I raised complaint with cashbeen, they say transaction was not successful.
I can check in mobikwick, that transaction is successful toward
Pcfinancial. [protected]@hdfcbank
Upi id:[protected]
Order id:omk22af3b0bb77f6df
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Aug 5, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Jul 05, 2019
Razorpay Customer Care's response Hi,

We have updated the status of your query on the ticket with reference no: 596650. Feel free to write back to us on the same email thread for further assistance. You may also track the status of your refund here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay
Complaint comments 
2 Comments

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Comments

Recently i ordered T-shirt and demin but there is no revert confirmation message from the other end my money 230 rupees was deducted kindly report this website and surely make my payment back.

Reply
Razorpay Customer Care's response, Jul 9, 2019
Verified Support
Hey,

We are unable track the transaction with the details provided. Please provide us your transaction details here: https://razorpay.com/support/#request so that we can check and update you on the same at the earliest.

Thanks and Regards,
Team Razorpay
Sir I make a tickt name mrs. Suman tharor three time in sequence and cut my money vaya my bank account three time about 17500 inr

Reply
Razorpay Customer Care's response, Jul 12, 2019
Verified Support
Hey Manish,

We checked and see that the payment with the ID pay_CrDBynzljZ0ho3 is a successful transaction. You can check the status of the same here: https://bit.ly/2DSjy4T
Kindly contact the merchant for any service/refund related queries

Thanks and Regards,
Team Razorpay

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