Razorpay — Money issue

Address:Ground & 1st Floor, SJR Cyber Laskar, Hosur Rd, Bengaluru, Karnataka 560030

Hi i am raghupathi adelli i am doing transaction razorpay Total two payments razorpay merchantaiser is doing fraud business who is responsible for that i am done two complaint ticket ids given to me razorpay razorpay members is asked to me banking statement and payment screenshots solution purpose i will send properly but not solved my issue razorpay i want refund my money back now razorpay says like( We are a payment gateway and we only facilitate merchants with on-line payments.

We request you to contact the merchant for any service related query since they are the service provider, and the merchant or your issuing bank for refund request), 1st complaint is 15, 000 amount that complaint ticket id is #5048669 and second one is 12, 000 amount that ticket id is #5048739 i want total amount refund i am send two payment screenshot ids nd timings nd statementa also 12, 000 (#5048739) amount transaction 07/12/2020 nd 15, 000 (#5048669)amount transaction date is 15/01/2021 now i need my money back.
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Razorpay customer support has been notified about the posted complaint.
Feb 17, 2021
Updated by surendra reddy Mallampati
But not solved the issue
Feb 17, 2021
Updated by surendra reddy Mallampati
Atleast u didnt given any update from that
Verified Support
Feb 22, 2021
Razorpay Customer Care's response
Hi Surendra,

We understand your concern. We'd like to know more about your query. In order to do so, kindly raise a request here: https://razorpay.com/support/#request along with your transaction and contact details, and mention the ticket ID:- [5098364] so that our concerned team can assist you on priority.

Feb 23, 2021
Updated by surendra reddy Mallampati
I have raised request so many times Contact me my number [protected] i need solution i[censored] want any doubts directly call to my number please solve as that mater
Feb 24, 2021
Updated by surendra reddy Mallampati
I didnt recive any phone call from ur side
Feb 25, 2021
Updated by surendra reddy Mallampati
Not solved my issue now onwards
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But not solved the issue

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    Razorpay Address
    Ground & 1st Floor, SJR Cyber, Laskar Hosur Road, Bengaluru, Karnataka, India - 560030
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