Razorpay — my amount has been debited please send back as soon as possible

Address:Hyderabad

On[protected] i am booked a vogo bike but amount has been debited but the bike not booked the vogo officials says to me contact the razorpay team and they give a ticket number that is [protected] and also
You can also check the status with the payment id: pay_fj6vaew65vbr5p on the link:https://razorpay.com/support/#refund
I send a several mails to your razorpay team since 18 days but no one responded then what i do now please give the one honestly explanation why i believe your services
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Razorpay customer support has been notified about the posted complaint.
Verified Support
Aug 18, 2020
Razorpay Customer Care's response
Hi Chiru,

It was great talking to you. As conveyed, we have escalated this to our concerned team and are looking into this on priority. Please expect an update on the email thread ticket ref: 3778438 at the earliest.

Regards,
Team Razorpay
Aug 24, 2020
Updated by Chiru Ankisetty
Please give an update about the issue the amount is still not credited to my account
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