Razorpay — My razorpay id block

Incident date 27 jan.
[protected] my number i was using merchant account.

27 jan my 50, 000 sattelment date. but my account limit was exceed that day after msg came your trancation failed your limit exceed . that day i didn, t know how much limit i have, but after failled i talked my bank and they have increased my limit but next day i was opening my razorpay account this mail "(([protected]@ahhtee.com))" but that was shown " id does not exist" and after i talked customer support and raised complaint lots of time and they are saying ((" Hi Team,

The Merchant account is being disabled in pursuance to our business consideration and investigation. Kindly note that we shall be putting the funds on hold for a certain duration as a precaution against potential chargebacks raised from any end customer."))

i have mistekenly lost my main razorpay login mail id ([protected]@ahhtee.com) after that i have faced lots of problem but talked customer care i provide my sceond mail id (( [protected]@gmail.com)) and they informed me this mail . but now i am not able to understand why my id block by you i clearfy my bank and they aplolize me . but trusted your razorpay gateway but within month you gave me this. lots of gateway now in market but i have trusted your gateway and my friend suggest me your gateway and you blocked in 1 month.
i request you please open my id and i want to be your trusted customer please help me .
my no - [protected]
i dont have this mail my id mail [protected]@ahhtee.com
connecting mail [protected]@gmail.com
second mail [protected]@gmail.com
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When will you update please take action and release my fund as soon as possible I have already complaints many times but your team not understand immediately take action other I have to take action

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