[Resolved] Razorpay — my ticket cancel amount was not refunded

sushilrai

from Indore, Madhya Pradesh

Address:	Bhopal, Madhya Pradesh, 462046
Website:	Razorpay

Dear sir,
I have booked tickets on 28 /06/18 on tatkal basis in kerela express but unfortunately tickets was not booked and my amount was deducted, many days are gone but my amount not refunded please take seriously action this razorpay cheated lakhs of people amount was not refunded proper time, and there Is no customer care from razorpay side, may I request to you please refund my amount as soon as possible. I have attached my ticket screen shot.

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Aug 20, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2018

Razorpay Customer Care's response Hi Sushil,

We checked and see that the refund has been successfully processed for the transaction ID [protected] on 29th June, 2018. Feel free to drop a mail to [protected]@razorpay.com for further details, we would be happy to help.

Best regards,
Team Razorpay

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vijayg5252

from Morena, Madhya Pradesh

Sunday17Jun 2018CANCELLED
Transaction ID: [protected]PNR: [protected]
Train No./Name: 12977 / MARU SAGAR EXPTransaction Date: 18-Jun-2018
ALUVA ( AWY) VASAI ROAD ( BSR) Refund Status: REFUNDED
Cancellation/Refund ID: [protected]Bank Name: Razorpay
Booking Amount: 820.0Refund Amount: 760.0

Razorpay Customer Care's response, Jul 13, 2018

Verified Support

Hi,

The refund for transaction id: 100001314623879 of ₹ 760.00 is processed at our end on 19th June, 2018.
Please drop us a mail to [email protected] and we will be happy to assist you.

Thanks and Regards,
Team Razorpay