[Resolved] Razorpay — Need merchant details/website

[Resolved] Razorpay — Need merchant details/website

A avanitalks from Vadodara, Gujarat

I have placed an order for 3 things online. Unfortunately I have lost other details but only have payment ID. Can you help me with Merchant website please. Payment ID: pay_FZENH9qA43b0mI Amount: Rs. 1123.00 Thanks Was this information helpful? No (0) Yes (0)
Aug 13, 2021 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Sep 13, 2020 Razorpay Customer Care's response Hi Avanita, Thank you for your time on call. As discussed, we checked the payment ID (pay_FZENH9qA43b0mI) and see that its a successful payment towards the merchant. Kindly contact the merchant for any service/refund related queries. In case you have not received the services yet and wish to raise a dispute against the transaction, kindly write to us at https://razorpay.com/support/#request and we will be glad to assist you. Thanks and Regards Team Razorpay.
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avanitalks

from Vadodara, Gujarat

I had spoken to Razorpay representative who was going to send me merchant details so that I could get in touch with merchant. Unfortunately I have not received any details and since then no response on this. Request Razorpay to refund the amount since I cannot contact merchant nor have I received the items ordered. Hope to close this at the earliest.

Regards
Avani