Razorpay — NEFT Transaction failure & Refund Awaited

Address:

Army HQ, KG Marg, Delhi

1. I Maj Gen SK Bhandari is a customer of SBI since long bearing DSP Saving Account No – [protected], Branch – Model Town Delhi.

2. In the process of purchasing Car from the Canteen Stores Department (CSD), I was supposed to deposit Rs 12, 00, 328/- in the Account held by CSD.

3. As the amount was more than ten lakhs and registration / addition of beneficiary followed by activation for NEFT transfer takes more than four working days, I decided to do the same through the bank.

4. Considering the same I went to SBI, Janpath Branch, Delhi (Branch Code-06199), which is close to my office and got the transaction done (UTR No – SBIN[protected], Also I received a SMS showing amount debited from my account. To my surprise the amount was credited back to my account.

5. I contacted the bank again and the banker transferred the desired amount in branch’s Parking account (bearing No[protected] and the money was successfully debited from my account to the said Parking account, from where the amount was credited to virtual account of CSD (Bank – YES Bank, Name of A/c holder - Canteen Stores Department, A/C No – [protected]) by NEFT (UTR No-SBIN[protected].

6. As the amount was not credited to the bank of CSD, on scrutiny it was informed by CSD that the details of the account given is a virtual managed by organization called “Razorpay” which is linked to CSD’s PNB account.

7. As the concept of virtual account was not known to me, I used the same account details as was generated during my previous purchase from CSD i.e. about four months back. On further investigation, it was informed by CSD that for every transaction a fresh Account No with the same IFSC code (YESB0CMSNOC) is generated; hence the said transaction in question cannot happen.

8. Considering the above mentioned facts and fault on my part, the money should have been credited back to the SBI branch Parking account. This also is confirmed by Razorpay officials to CSD official.

9. Considering the above mentioned facts you are requested to kindly initiate steps to credit the amount i.e. Rs 12, 00, 328/- in my DSP Saving Account No – [protected] enabling me to avoid loss and also purchase the desired car from CSD.

With Regards

Maj Gen SK Bhandari

Mob - [protected]