[Resolved] Razorpay — no refund of rs.1935.98 dt. 20/10/2018 transaction through you

[Resolved] Razorpay — no refund of rs.1935.98 dt. 20/10/2018 transaction through you

R ramindol from Korba, Chhattisgarh

Sir, i have booked irctc ticket for rs.1935.98 through your gateway using my sbi debit card. But transaction failed and my account debited by the above amount. Irctc credited to your account on same day ie 20/10/2018 Irctc refund id is [protected] Bank referance id rfnd_bdtoofggqinsr5 Now one and half month has been passed but yet amount is not refunded to me by crediting my account. Generaly it takes 5 to 7 days Please look into the matter and refund me without further delay Was this information helpful? No (0) Yes (0)
Jan 6, 2019 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Dec 05, 2018 Razorpay Customer Care's response Hi Ramindol, We had this checked and see that a refund: rfnd_BDtoOfggqlNsR5 for the transaction ID [protected] was successfully processed on: 25th Oct, 2018. Feel free to write to us at: https://razorpay.com/support/#request for any further queries regarding the refund. Thanks and Regards, Team Razorpay
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Dr nilesh malode

from Pune, Maharashtra

Recently I do train ticket booking via IRCTC but my money is deducted from my account but still tickets not booked please refund my money ASAP.

Razorpay Customer Care's response, Dec 11, 2018

Verified Support

Hi,

We had this checked and see that a refund: rfnd_BUqfzg3fQuV8dq for the transaction ID 833615674568 was successfully processed on 7th Dec 2018. While refunds are instant from our end, it may take 7-10 working days from the bank's end [Does not include bank holidays] for the amount to get credited. Please note that the status of the refund can be checked on https://razorpay.com/support/#refund.

Thanks and Regards,
Team Razorpay

mohitg2k8

from Delhi, Delhi

What is the status of refund? More than a month has been passed already but Razorpay team's people are not taking this seriously.
Many ticket have been created on the same issue but did not get any satisfactory response from razorpay side. What else i can do on this, please let me know and I want my money back soon n my account.

Razorpay Customer Care's response, Dec 11, 2018

Verified Support

Hey Mohit,

We are having this checked with our partnered banks, we will be updating you on the mail with reference number: 307098 regarding the transaction. Kindly follow the same mail thread for further updates.

Thanks and regards,
Team Razorpay