Razorpay — Not refund my amount

Address:

Vil_atpara, po_ ramgopalpur, ps_galsi, dist_burdwan, state_ west Bengal

I cancelled my ticket, but my money is not refunded, i called customer care but they say it's take 6 or 7 days, i called after 8 days bcz my money is not refunded they said its take some time now already 3 month ago but they don't refund my money, , then how much time they will take god's know