Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Kindly drop in a request here: https://razorpay.com/support/#request so that we can have a look at it and assist you at the earliest.
Best Regards,
Shlagha
Team Razorpay