[Resolved] Razorpay — Order is placed successfully on SareeDzire.com and money is deducted but haven't received the product

[Resolved] Razorpay — Order is placed successfully on SareeDzire.com and money is deducted but haven't received the product

P Pooja sudhindra

Dear Razorpay, I had made a transaction of INR. 298/- on 26 October 2020 via your payment gateway on website SareeDzire.com I have attached screenshot the payment ID of successful payment recieved from your email ID Though the payment was successful i have not received any confirmation from the seller. I tried contacting their customer care but the phone is switched off and therefore had sent them an email which they have not replied yet. I am unable to know if they would send me the product or not. It looks like a suspicious activity as the purchase was done of SareeDzire.com payment is shown succesful. I humbly request you to take a not of this mail on high alert basis and process for a refund as the website is using your payment gateway. +1 photos Was this information helpful? No (0) Yes (0)
Aug 13, 2021 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Nov 06, 2020 Razorpay Customer Care's response Hi Pooja, I am sure this has been very frustrating for you going back and forth with us. Rest assured that we hear you and want to win back the trust. We have raised a dispute for the payment [pay_FtXnlZsv9pVbSm] and are checking this with the merchant. Please allow us some time and we will get back to you with an update on the email thread with ticket ID- [4599661] at the earliest. Requesting your kind co-operation in the interim. Regards, Anirvan Team Razorpay
Add a Comment	Share
Submit Close