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Razorpay — Order not received yet

I didn't get the items that I have paid to thekithensales.com through razorpay. Can you help me to get the items as soon as possible
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Comments

Hey,

Thank you for reaching out to us. We are a payment gateway that assists merchants with their online payments.Please share your contact and transaction details here: https://razorpay.com/support/#request with ticket ref:4880435. so that we can assist you on priority.

Regards, Amith
Reply
Tessyteresa24's [Complaint's author] reply, Jan 15, 2021
I didn't get the refund yet.Can you please confirm?

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