[Resolved] Razorpay — payment gateway support provided to fraudulent online shopping company "western club"
Hi I placed an order on a online shopping site "WESTERNCLUB" on 19th Jan 2019. I paid 510/- rupees through Razorpay payment gateway.
The razorpay id is "pay_BlndmeiCoP2lyo"
It is more than 9 days, I did not received any response from the Western club. When I raised the complaint (Ticket ID: 354372) to Razonpay regarding this fraud, they simply replied that they are only a payment gateway which just facilitate merchant with online payments. My complaint had been closed then.
My question is why RBI had given a licence to such fraudulent company who neither bother to do background check before providing support to such companies, nor they providing any satisfactory response in case customer raised any concerns.
Requesting RBI to take strict action of canceling Razorpay payment gateway licence so that they can't cheat other innocent customer anymore.
Complaint marked as Resolved Mar 4, 2019
[Jan 29, 2019] Razorpay customer support has been notified about the posted complaint.
Verified SupportRazorpay Customer Care's response Jan 31, 2019 Hi Paramjeet,
We have responded to the request that you have raised on ticket with reference number: 354372. Feel free to get back to us on the same email thread and we'll be happy to assist you.
Thanks and Regards,
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