Razorpay — Payment made but product not received

Raj @nish

May 25, 2021

Address:

M/s Gunjan Creation New Delhi supplier

Dear Sir
I am Rajnish Sharma from Faridabad and it is intimated that the 2 no online payments/transactions were made by me on 2nd May 2021 at 11.45PM ( Screenshots of payments are attached herewith) from my Mobikwick wallet through Razorpay pay payment portal to the supplier for a purchase of Boat brand sound bar for TV and a SanDisk Pen drive for delivery period of 10 to 14 days but after making the payments to the supplier no confirmation message of payment, order placed or email for the same was received by me but the payments deducted by Razorpay . Now the seller is not traceable nor goods are received so far. It seems that it is a potential fraud therefore you are requested to please look into the matter, trace the fake seller's firm and his account in which payments were received through Razorpay and investigate the matter in detail so that a FIR can be lodged against him (fraud seller) in Cyber Crime branch at Haryana Polish Sector-17 Faridabad.

Thanking You

Sincerely Yours
Rajnish Sharma
M-[protected]

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Razorpay customer support has been notified about the posted complaint.

May 25, 2021

Updated by Raj @nish Dear Sir
I am Rajnish Sharma from Faridabad and it is intimated that the 2 no online payments/transactions were made by me on 2nd May 2021 at 11.45PM ( Screenshots of payments are attached herewith) from my Mobikwick wallet through Razorpay pay payment portal to the supplier for a purchase of Boat brand sound bar for TV and a SanDisk Pen drive for delivery period of 10 to 14 days but after making the payments to the supplier no confirmation message of payment, order placed or email for the same was received by me but the payments deducted by Razorpay . Now the seller is not traceable nor goods are received so far. It seems that it is a potential fraud therefore you are requested to please look into the matter, trace the fake seller's firm and his account in which payments were received through Razorpay and investigate the matter in detail so that a FIR can be lodged against him (fraud seller) in Cyber Crime branch at Haryana Polish Sector-17 Faridabad.

Thanking You

Sincerely Yours
Rajnish Sharma
M-[protected]