Razorpay — Payment Not Settled from last 16 days

My Amount is stucked from last 16 days, i have been chat multiple times but amount credited to my account still. on 22 dec 2021 i have initiated a transaction amount 60000 (Sixty Thousand) But not credited to the account till 6 jan 2022
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I am a merchant and customer has done a transaction of Rs 67000/- on 30/12/2021 and the settlement time of Razor pay is T+2 days and today is 09/01/2022 and till date settlement is pending. and i am not getting any response or revert from razorpay and their chat option is not useful because they are postponing the things very easily by giving assuances Nd they dont give you any clearity and they dont have any idea about it. This is really unprofessional behaviour of their staff.

Even my settlements are stuck worth 32k but I started giving refunds to my customers and asked them to pay me back with UPI. Well that's how I am trying to get my money back from Razorpay.

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