[Resolved] Razorpay — please refund

menons

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411028
Website:	www.razorpay.com, www.madanyu.com

Money deducted for booking a product but neither the product order is confirmed nor i am able to get any support from razor pay after raising the issue twice. The ticket numbers are 319392, 319730.

I had tried to order an iphone 5s back cover from madanyu website and razorpay deducted rs.349/. The payment id is : pay_bym5i20p4rd1gg

Now i want my full money back as i feel like trapped by razorpay and madanyu together.

Kindly look into the matter at the earliest as i am left with no choice to take this matter to the social media websites and get the help.

Thanks,
Ramani

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Jan 25, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2018

Razorpay Customer Care's response Hi Ramani,

Thank you for your time on call, We are glad to hear that this issue has been sorted, Feel free to write back to us at https://razorpay.com/support/#request in case any further assistance is required, we will be glad to assist you.

Thanks and regards,
Team Razorpay

Verified Support

Dec 19, 2018

Razorpay Customer Care's response Hi Ramani,

Thank you for your time on call, we are glad to know you've received an acknowledgement from the merchant on your order. Feel free to write back to us on the mail thread with ref: 319392 in case any further assistance is required, we will be glad to assist you.

Thanks and regards
Team Razorpay