Razorpay — Poor Service and Fraudulent transaction

Razorpay — Poor Service and Fraudulent transaction

A Anand Kabad Oct 20, 2021 Oct 22, 2021 This thread was updated on Oct 22, 2021

FRAUDULENT TRANSACTION THROUGH RAZORPA We placed an order with Lovato Appliances online, Order No. 1866 dated 5th. October 2021. Payment of Rs.293.82 was made through Razorpay payment gateway. Payment Id : pay_15cRYBSieLdgHp and Reference Order Id: 15_cRYBSieLdgHp. The Website of Lovato Appliances https://lovatoappliances.co.in is a fake Website. This Website does not exist anymore. I placed this order and only because I trusted in Razorpay Payment gateway. I was under the impression that if Razorpay is processing the payment for this company they must have done proper KYC. Obviously Razorpay Payment gateway’s KYC procedure is at fault. How can Razorpay accept payment on behalf of fake Online Shopping portal of Lovato Appliances? 1.I received Copy of Purchase Order No. 1866 dated 5th. October 2021. 2.I received payment confirmation from Razorpay payment gateway. 3.I also received Payment Tracking confirmation from Razorpay that the payment is successfully settled to the merchant. Surprisingly the email mentioned in this document from Razorpay is contact.[protected]@gmail.com. When I contacted on this email contact.[protected]@gmail.com and email id of Lovato Appliances [protected]@gmail.com there was no response. I also sent several emails to Razorpay on [protected]@razorpay.com, but Razorpay obviously did not feel it was important to respond to my various emails and reminders. I also had some issues with Razorpay earlier when they did not confirm receipt of payment through email or SMS. Also did not settle payment with the payee for days. I have decided not to use Razorpay Payment gateway anytime in future because of their poor service and apathy towards users. +2 photos Was this information helpful? No (0) Yes (0)
Razorpay customer support has been notified about the posted complaint. Oct 22, 2021 Updated by Anand Kabad Yesterday night around 9 pm, received a call from a person called Rahul Singh mobile no. [protected], who claimed he was from Razorpay. He had all the details of the complaint I had filed including order number and payment Id. He asked me to download Anydesk remote desktop app., enter my debit card /credit card nos. and so on. Obviously this was an attempt to commit fraud for 1. The person did not converse in English and insisted that I speak to him in Hindi. 2. When I questioned him about calling late in the night and asked him to call next day, he again insisted that for refund of disputed amount I must follow his instructions and the company will not call again. 3. When I asked him to email the response he again said as a company policy they do not communicate by email. I refused to follow his instructions and cut off the call. But he kept on calling me till late in the night. My issue is how did this person get access to my complaint details including Order Id and Payment Id? There seems to be security issue with Razorpay.
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