[Resolved] Razorpay — Purchase of dress worth INR.596 SareeDzire.com

RoshanAhmad

Address:	ADD : 2055 RRTPL Textile Market Surat 395010
Website:	SareeDzire.com

Dear Razorpay,

I had made a transaction of INR. 596/- on 26 October 2020 via your payment gateway on website SareeDzire.com

I have attached screenshot the payment ID of successful payment recieved from your email ID

Though the payment was successful i have not received any confirmation from the seller.

I tried contacting their customer care but the phone is switched off and therefore had sent them an email which they have not replied yet.

I am unable to know if they would send me the product or not. It looks like a suspicious activity as the purchase was done of SareeDzire.com payment is shown successful towards TheSmartRabbit

I tried registering complaint on your website support section but the submission is getting failed as the payment ID received from your email is not accepted om your site.

I humbly request you to take a not of this mail on high alert basis and process for a refund as the website is using your payment gateway.

+1 photos

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Aug 13, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Oct 27, 2020

Updated by RoshanAhmad Detailed image of the payment confirmation mail recieved from Razorpay

Verified Support

Oct 28, 2020

Razorpay Customer Care's response Hi Roshan,

We are sorry to hear this and would like to help you out. A dispute has been created for the transaction and are checking this with the merchant on priority. Kindly expect an update on the email thread with ticket id-4559059 at the earliest. Your patience is highly appreciated in the interim.

Regards,
Team Razorpay.