Razorpay — railway ticket cancellation refund

I had booked TWO raileay tickets and paid the amount through RAZORPAY on 10.02.25.
On 20.02.25 I have cancelled the said tickets and waiting for the refunded amount. But after 12 days no amount refunded by IRCTC or RAZORPAY.
I had also raised the complaint to IRCTC. IRCTC informed on their portal that they had credited the amount to RAZORPAY. RAZORPAY has no immidiate site or Customer Care who look into the matter.Please guide for the next steps.