Razorpay — Razorpay committed me to refund money in 7 days if merchant not reply now its 20 days

Razorpay committed me to refund money in 7 days if merchant not reply now its 20 days
they are just doing scam as im continue trying to contact they are just sending automated mail and not giving proper reply and not even getting call as i request call conversation they said we will call and its 7/8 days im waiting they didnt call every time they make fake promises

transaction id[protected]
contact number - [protected]
complain ticket id-4958803