Razorpay — Razorpay irctc ticket not booked, but money was deducted

Address:

INDIA

While booking tickets through IRCTC on dated[protected], chose option of Net Banking for transaction, the payment was done via razorpay and the money got deducted but the tickets were not booked. When tried contacting customer service of razorpay there was no response.
If transactions can't be done via razorpay on irctc it should be removed from there as a payment gateway. IRCTC transaction ID: [protected] & Razorpay payment id: pay_K7Ok6qNnwbRxdE.
Till date I did not received the refund.