Razorpay — Razorpay is the payment partner of Zooryjems which has cheated me off 599

Hello,

I purchased a product from Zooryjems.com on 10 DECEMBER 2020 amounting Rs 599. They have Razorpay as their payment partner. I haven't received my products till date as of 26th December2020. I have already written multiple mails to zooryjems. But didn't receive any communication from them.
ORDER no.: #1016. And on their website they gave a tracking number which is a fake tracking number.
Payment transaction details: Payment Id: pay_GBLLpS0fLyKZBy
Please refund my amount as it seems you promoted and supported a corrupt and dishonest business House. Looking forward for your response.
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Razorpay customer support has been notified about the posted complaint.
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Hi Ritesh,

We tried calling you, but the call went unresponsive. A dispute has been raised against the transaction and are getting it checked with the merchant from our end. A detailed mail regarding the same has been updated on the ticket ID:4784119 . Please expect an update at the earliest. Your patience is highly appreciated in the interim.

Regards,
Amith

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