Razorpay — Razorpay Settlement and KYC Verification | |
I have shared all the details in 2019 with all the documents listed on the website, still, Razorpay didn't enable my account for settlement. They kept my account KYC pending for 1.5 years, why you are not transparent on the website when asking for a document. Once you give all documents mentioned on the website, they will ask for some more documents through emails such as Director PAN, Aadhar, etc. Why can't you go and check the MCA website to verify the validity of DIN. MCA itself is doing KYC every 24 months I also provided those documents yesterday, now they are asking about my business model, I explained that to them also. This is quite frustrating with Razorpay, what else you need ? Was this information helpful? | |
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Razorpay customer support has been notified about the posted complaint. | |
 2 Comments | |
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I have raised the ticket 5182546 for this issues
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Ground & 1st Floor, SJR Cyber, Laskar Hosur Road, Bengaluru, Karnataka, India - 560030
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We regret to hear this and want to help you out without any further delay. Kindly raise a request along with your MID and contact details here: https://razorpay.com/support/#request and do mention the ticket ID:5181483 so that we can have a look at it and assist you at the earliest. Looking forward to hear from you.
Regards,
Priyam