[Resolved] Razorpay

[Resolved] Razorpay — refund

8 834039150129532012432

I am awaiting two refunds of 305 inr listed below: Rfnd_e1vtniiulqgtho Rfnd_e1vrmtol9aldwy Both refunds are dated jan 7, 2020 however both refunds have subsequently been delayed. I have raised several tickets (Complaints) but either had no response or a generic response saying you are looking into it. This has been almost 15 business days and all you help sections state refunds are paid in 5-10 business days. Best, Josh Was this information helpful? No (0) Yes (0)
Mar 8, 2020 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Jan 28, 2020 Razorpay Customer Care's response Hi, Thank you for your time on call. As discussed, we have escalated this to our concerned team and are actively working on the same. Please do expect an update on the email thread with the ticket ref: 1883231 at the earliest. Thanks and Regards, Team Razorpay Feb 04, 2020 Updated by 834039150129532012432 Hi, thanks for the call but you still haven't refunded the money. Are you going to? It seems like it should be a fairly simple process. Surely you can at least put a timeframe on this? Verified Support Feb 06, 2020 Razorpay Customer Care's response Hi, We have updated the status of your request on the mail with the ticket ref: 1810544. Feel free to write back to us on the same email thread for further queries, we will be glad to help you out. Thanks & Regards, Team Razorpay
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