[Resolved]  Razorpay — Refund issue

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Razorpay

I have make a payment Rs. 15473/ for my loan 3rd Jan 2022 to rufilo through razorpay. Amount not credited to merchant account nor refunded to me. I received an email from razorpay on 13th Jan 2022 that Refund initiated but i have not received any refund till now. My refund I'd is rfnd_IjGdhj5rwkLd2f and i contacted to merchant and they are saying it's stuck on razorpay. I visited to my bank branch and they are saying please provide RRN number but i did not receive any rrn from razor pay. When i am tracking my refund status on razorpay it's saying your refund has been delayed.