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[Resolved]  Razorpay — refund not initiated even after 2 months

Address: Ground & 1st Floor, SJR Cyber Laskar, Hosur Rd, Bengaluru, Karnataka, 560030

On 27th march 2019 i had done a transaction to book a flight (Through ixigo) from lucknow to mumbai. The transaction was a failure and so no ticket was generated, but the amount of 3146/- was deducted from my account. As confirmed by ixigo that withim 7 days i'll receive my money which sadly not happened as they never received the money. Then ixigo asked me to connect with my bank (Icici) and also with razorpay who is the mediator in between my bank and ixigo. After consulting the bank i raised a customer dispute and chargeback complaint and the bank confirmed that amount was sent to the beneficiary i. E. To razorpay.
Now it's been more than a month that razorpay has not returned the money. I don't understand what is the issue with razorpay and why is the delay.
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Jun 29, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
May 28, 2019
Updated by twinkapps There is no update on this request till now.
Verified Support
May 28, 2019
Razorpay Customer Care's response Hi,

Please write to us with the transaction details at: https://razorpay.com/support/#request and our team will assist you at the earliest.

Regards,
Team Razorpay
May 28, 2019
Updated by twinkapps This is the only reply you guys give all the time. I have raised more than 10 requests and more than 50 grievance reports. Need solution now.
May 30, 2019
Updated by twinkapps Still no response.
Verified Support
Aug 21, 2019
Razorpay Customer Care's response Hi,

Please write to us with the transaction details at: https://razorpay.com/support/#request and our team will assist you at the earliest.

Regards,
Team Razorpay
 
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Comments

My transaction was failed for slicepay! Razorpay then said that they will refund my money . They are saying refund has been initiated buy muly bank is saying no details on that transaction! It has been more than 20 days. Please provide my refund fast.
Reply
Razorpay Customer Care's response, Jun 3, 2019
Verified Support
Hey Abhinav,

We have updated the status of your query on the ticket with the ref: 516138. Feel free to write back to us on the same email thread for further queries, we will be glad to assist you with the same.

Thanks & Regards,
Team Razorpay

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    Ground & 1st Floor, SJR Cyber, Laskar Hosur Road, Bengaluru, Karnataka, India - 560030
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