Razorpay — Refund not processed

Subject: Complaint against RazorPay for Non-Refund of Amount - Transaction No: ARN[protected]

Respected Sir/Madam,

I hope this letter finds you well. I am writing to bring to your attention a matter of concern regarding a refund that is pending from RazorPay, in relation to a transaction with Ease My Trip. I have diligently tried to resolve this issue through communication with both Ease My Trip and ICICI Bank but Ease My Trip says they already initiated refund and Icici bank have not received any refund yet, so it's pending with Payment Gateway which is RazorPay

Details of the complaint are as follows:

Transaction Details ( Flight Booking ):

Amount: 52534 INR
Booking for: 9 Pax
Transaction Date: [Transaction Date]

Cancellation Details:
Cancellation for: 2 Pax
Refund Amount: 10072 INR
Transaction No Given by EMT support: ARN[protected]

Steps Taken:
- Raised refund request with Ease My Trip and got a screenshot of refund they have generated.
- Created service request SR[protected] with ICICI customer care where they confirmed they have not received any refund..

Issue:
The refund of 10072 INR, initiated by Ease My Trip, has not been reflected in my account/credit card statement even after more than 3 Months and been stuck with RazorPay

Attachments:
- Emails confirming refund initiation from Ease My Trip.
Provided Refund Id :-
rfnd_MiT1xOOHISYDhz
rfnd_Mhi3PofzJtFt21
- Service request reference with ICICI customer care.
- Transaction reference: ARN[protected].

I request your intervention in this matter to ensure a prompt resolution. The delay in refund is causing undue stress, and despite my efforts, there has been no positive outcome. I trust that the Consumer Forum will investigate this matter thoroughly and take appropriate action.

I am willing to provide any additional information or documentation necessary to expedite this process.

Thank you for your prompt attention to this matter.

Sincerely,
Prateek Jain
Vimal Chand Pawan Kumar, Dwarikadish Colony
Jhalrapatan, Rajasthan 326023
[protected]@gmail.com
[protected]
05-Feb-2024