[Resolved] Razorpay — refund not received against irctc transaction

Abhibinny

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi, 110096
Website:	Razorpay

I made a payment through upi for a ticket booking at irctc. Unfortunately transaction could be completed but the money deducted from bank. Irctc states that they haven't received the money from razorpay and also bank is denying to make any kind of help. Kindly check the status of my payment and plz ensure that who will be responsible for this unsuccessful transaction and who will listen my concern. According to irctc razorpay bank has made some unauthorised activity in between the payment gateway. Kindly check my concern and try to resolve it as early as possible.
Txn :- hdfcdafacd94c304ad88e483a[protected]
Txn date :- 27 june 11:05 am.
[protected]@hdfcbank.
Amount:-inr 1710.

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Aug 1, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2018

Razorpay Customer Care's response Hi,

We checked the UPI ref no.[protected] is an unsuccessful transaction and have updated you regarding the same over the mail with reference number 214415.
Kindly revert on the same mail thread for any further queries.

Thanks and regards,
Team Razorpay

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Comments

Aramitsoni

from Mumbai, Maharashtra

Sir mene abi irctc se ticket book kiya bt mera payment account se debit ho gya or ticket book ni hui payment refund krne ki kripa kre
Transaction id- [protected]

Abu Hurera Khan

from Chennai, Tamil Nadu

My money deducted from my account but ticket not booked IRCTC shows pending from bank end. I inquired to bank they told payment debited from your account INR 630 and there is no problems with the bank