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Razorpay — Refund not received

This is regarding a transaction that i did with Rajkamal Prakashan on 21st Jan 2022 with Payment id pay_ImSXTfxKAyfYWb
I got a mail from razorpay stating that the payment failed.My money got deducted and i have not yet received the amount.The tracking status of refund is stagnant and i also mailed on [protected]@razorpay.com but got no reply.
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