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[Resolved]  Razorpay — refund related

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Hi razorpay,

Irctc refund status

I had made payment for booking irctc ticket through razorpay on 24.07.2018 transaction id [protected]-
Amount rs.570/- and[protected] - amount rs.570/-.

I cancelled ticket due to some personal reason and irctc refunded the ticket amount to razorpay on 24.08.2018 irctc transaction id - rfnd_apiloaxbrogmzf, an amount of rs. 330/- and irctc transaction id - rfnd_apjf1itbqg4grv, an amount of rs. 330/-.

I would like to know my irctc refund status for above case.

I have attached the booked tickets mails, cancelled confirmation mails and amount refund mails for you reference.

If you need further information, pls let me know.

Thanks
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Sep 24, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Sep 16, 2018
Razorpay Customer Care's response Hi Gokul,

We checked and confirm that the refund IDs: `rfnd_ApJF1ItbqG4grv` and `rfnd_ApILoAxbrOGMzf` were successfully processed on 24th Aug, 2018.
Please write to us at https://razorpay.com/contact/ for more details on the refund.

Thanks and regards,
Team Razorpay
Complaint comments 
2 Comments

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Comments

I booked irctc ticket from irctc app ticket not booked but amount deducate to my account i dont recive my refund bank refrence id is [protected] please solve it..
Reply
Razorpay Customer Care's response, Oct 4, 2018
Verified Support
Hi Bhavesh,

We checked the transaction: 200000481337662 and see that a refund was successfully processed on: 12th Sep, 2018. If you have not received a credit yet, we would advice you to contact your issuing bank and dispute the transaction. Please refer to our dispute guide here: https://razorpay.com/dispute-guide/. Feel free to write to us at: https://razorpay.com/contact/#request for any further queries.

Regards,
Team Razorpay
I booked irctc ticket ticket not booked but money deducate to my account refund not resive please solve it booking date 11/9/18 bank refrence id is [protected]
Reply
Razorpay Customer Care's response, Oct 4, 2018
Verified Support
Hi Bhavesh,

We checked the transaction: 200000481337662 and see that a refund was successfully processed on: 12th Sep, 2018. If you have not received a credit yet, we would advice you to contact your issuing bank and dispute the transaction. Please refer to our dispute guide here: https://razorpay.com/dispute-guide/. Feel free to write to us at: https://razorpay.com/contact/#request for any further queries.

Regards,
Team Razorpay

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