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Razorpay — Regarding NACH mandate

I had taken a loan from Red carpet but while receiving the amount I was asked for NACH mandate of Rs .5000 from Razorpay but now after clearing 90% of my amount I requested to cancel my NACH mandate and instantly I will be clearing entire amount but they didn't replied to my mail .I mailed many times to both the company but never got a reply.Now they are continuously adding interest to my loan amount on remaining 10% (1400 app.) has now became 5000 . Please help
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