[Resolved] Razorpay — Settlements put on Hold | |
28, 000.00₹ - Settlements are on hold by Razorpay company. I am a freelancer. I provide Digital marketing services to my clients. I am taking payment in advance from clients using Razorpay Payment gateway as my brother asked me to sign up as they were giving credits worth 1 lakh for free. Now they have put my payment on Hold and forcefully asking for invoices. Their Customer Care number does not connect and Email replies are also late and they always reply the same thing every time. Was this information helpful? | |
Aug 5, 2021 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Nov 05, 2020 Updated by Alex Adii 28000 is a big amount for me. Verified Support Nov 07, 2020 Razorpay Customer Care's response Hi Alex, At the outset, this is less than ideal for us as we always thrive for our customer's delight in every interaction and would want to make it right for you. Please help us with the ticket reference for your request along with your contact details here: https://razorpay.com/support/#request and do mention the ticket ref:4623596 so that we can have this looked into on priority and get back to you with an update at the earliest. Regards Team Razorpay. | |
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