Razorpay — Thepetcare.in says they have refunded the amount of Rs.1800 through razor pay but still not received

Address:

hyderabad/chennai

We ordered 6.5 kgs of Drool Dog Food from the website and paid Ra.1840.80 through netbanking on razorpay on Sept 9th 2021 from ThePetCare.in (tel:[protected]). Till sept 16th there was no revert made and when enquires were made the owner got very defensive and aggressive.

A week later, still no shipment and when asked about it, they replied saying the would refund 2 days later. They keep sending mails saying refunded back through razorpay but no identification number given or refund reference number.

I wonder if they are scam artists operating, stealing money from people and blaming it on razorpay.

I would like y'all to help settle this matter as ThePetCare is pasing the blame on to RazorPay. Please help us get a refund of our money of Rs.1840.80 and if possible to bring these defrauders to justice.