[Resolved] Razorpay — threatened to debit my account for dispute created by payment co 3 months after transaction | |
1ST MESSAGE RECEIVED FROM RAZORPAY IN APRIL 2020 Subject: Razorpay | Chargeback Alert - DREAM DESTINATION INDIA Dispute(s) received against 1 payment(s). Please respond by the dates mentioned DISPUTE ID PAYMENT ID AMOUNT CASE ID PHASE RESPOND BY disp_EfTZc85M14bUEU pay_E7BBrgv7v0vesI ₹ 20720 [protected] chargeback 21 April 2020 [protected][protected][protected][protected][protected][protected] MY 1ST REPLY TO RAZOR PAY ON 21 APRIL 2020 On Tue, 21 Apr at 1:51 AM, harresh vasudev wrote: Shocked at the arbitrary manner in which the mail is sent showing it as a total dispute. The service offered to the payee Mr. Daftary was for a car hire service in January 2019, since he did not have physical cash to pay for the car rental services given by us & used by him. Going out of our normal biz terms of cash we accepted his payment thru credit card thru Razorpay on which we ourselves were made to bear the brunt of 720 Rs as received less by way of Razorpay’s service charges. A formal invoice is not issued for car service which is being small service on different days during his long length of stay in Mumbai is settled in cash only to accommodate the payee to tide over his difficulty as he did not have cash we accepted payment by credit card. We are warning Razorpay that we have discharged our services for which we received the payment, any attempt to debit this to our account by razor pay will be disputed thru all legal channels available to us with cost & consequences to razor pay’s account. [protected][protected][protected][protected][protected][protected]-- 2ND MESSAGE FROM RAZORPAY 21 APRIL : DURING THE DAY SOMEONE EVEN CALLED FROM THEIR OFFICE & THREATNED ME THEY WILL DEBIT MY ACCOUNT THEN THEY SENT THE MAIL BELOW From: Razorpay Support [mailto:[protected]@razorpay.com] Sent: Tuesday, April 21, 2020 5:45 PM To: [protected]@razorpay.com Cc: [protected]@gmail.com; [protected]@razorpay.com Subject: Re: Razorpay | Chargeback Alert - DREAM DESTINATION INDIA Hi Team, The reason code for the above case is Visa 13.7 (Cancelled Merchandise/Services) Kindly provide us the documents. Request you to update us here by tomorrow 11:00 AM as we have already breached the last date, failing which the case may get closed in favour of the customer and an equivalent amount will be deducted from the current balance of your account. Here to help :) The ticket reference for your request is #2666273. We have enhanced our support options, please visit our Support page for more details: https://razorpay.com/support The Future of Payments is Here Shaik Mohammed Aftab Risk & Chargeback Operations https://razorpay.com [protected][protected][protected][protected][protected][protected] MY 2ND EMAIL TO RAZOR PAY ON 21 APRIL 2020 WITH SCREENSHOT OF PAYMENT REQUEST SENT TO CUSTOMER & THIER SCREEN SHOT THAT THEY MADE PAYMENT Attn : Mr. Shaikh Mohammed Aftab, Shocked at arbitrary threat [ soft extortion] by razor pay for a transaction happened in jan 2020, service offered & ended in jan 2020, without a logical reason known from the payee you initiate a threat to debit our razor pay account. No logic or reasoning is applied here, we have given this person who has not come thru a not known source but random who did not have cash available & asked if a payment can be made by credit card, which we offered as courtesy & humanity, how do you accept a claim, decide, on your own & pass a judgment to threaten me that you will debit my account. Suppose If I am running a retail store a person pays me by card coz he does not have cash & after 2 months says he did not receive any goods or service is this logical ???? How can razor pay entertain a claim from the payment company after 2 months of the transaction has razor pay validated it & how ? where is the official mail of the person & his payment bank claiming the same??? I say I have given a car for this person for one week to travel in the state of Gujarat when he was in India, wherein he himself has sent me a acknowledged copy of payment link I sent to him when I created the payment link on razor pay that it was meant for car service from palitana to surat [ copy of his message to me that he has made payment for this service is attached in this mail, it is very clear that he made a payment for a service which he has utilized coz he is not a known source or customer whom I will give service without payment nor he who would just make a payment to my co if he 1. Does not know me 2. Unless this is a fraudulent transaction, the very fact he has made a payment to a link created on razor pay is proof enough that he is making payment for a service required by him & rendered by us. Here are screen shots of the correspondence between that person & us, 1. we sent him a link for making a payment, 2. he makes the payment & sends us copy that payment is made. This closes the matter once & for all & any debit to my account in this matter will be dealt with severely with all legal channels & options as well as social media publicity how Razorpay works arbitrarily & is harassing me without even listening to me, I also demand official mail received by you from the bank, card company & the person who is making this claim so that I can file a defamatory case in the USA for false allegations along with you for accepting the claim 7 without knowing my side threating me to debit my account. Was this information helpful? | |
Jun 20, 2020 Complaint marked as Resolved in spite of mail a provided by user Mr daftary who is a USA citizen, razaor pay has been writing again & again & again asking for paper proof from me, whereas they have not provided any email from the customer or his card co in USA JP Morgan Chase that the customer has any charge back filed with his card co towards the service he availed when he was in India in jan 2020,
here is copy of his mail sent to me & to razor pay
Hi Team,
We have received Pre-Arbitration Chargeback(s) (2nd level escalation) for the payment(s) mentioned above. The payment(s) have been disputed by cardholder(s) for the second time under the same chargeback reason.
You may contact the cardholder to resolve this issue. In case the cardholder confirms that the issue has been resolved, please request an email confirmation which can be represented to defend this case. The email confirmation from the cardholder would be the best resolution to these cases. Alternatively, you could share any other proof apart from the ones shared before which clearly show that the services have been provided to the cardholder.
We request you to update us within the deadline.
Note: If the documents are rejected in Pre-Arbitration as well and Arbitration Chargeback is received, the complete liability of the payment/transaction and Arbitration fee that may be imposed by the card networks (Visa/Mastercard) will be passed on to you and an immediate debit will be made to your account.
Our clarification to the above mail was customers reply to us copied to you & a direct mail to you that he agrees that he availed of services this mail is sent to you already as highlighted below in yellow still you are dragging on & on & on as if the only work left with you.
Sureshbhai,
I hereby agreed that I used your service to travel, and authorized Rs 20, 000 fir Travel Services
Thanks again your help
--
Ashok Daftary, CCIM, CHO, CHIA
President/Broker
Om Realty Finance Company
B: (972) 612-0000 | F: (888) 488-2423
E: [email protected] | W: www.OmRealtyFinance.com
Serving Hospitality Brokerage Services over 25 years Razorpay customer support has been notified about the posted complaint. Apr 21, 2020 Updated by harresh 1ST MESSAGE RECEIVED FROM RAZORPAY IN APRIL 2020Subject: Razorpay | Chargeback Alert - DREAM DESTINATION INDIA Dispute(s) received against 1 payment(s). Please respond by the dates mentioned DISPUTE ID PAYMENT ID AMOUNT CASE ID PHASE RESPOND BY disp_EfTZc85M14bUEU pay_E7BBrgv7v0vesI ₹ 20720 [protected] chargeback 21 April 2020 [protected][protected][protected][protected][protected][protected] MY 1ST REPLY TO RAZOR PAY ON 21 APRIL 2020 On Tue, 21 Apr at 1:51 AM, harresh vasudev <[protected]@gmail.com> wrote: Shocked at the arbitrary manner in which the mail is sent showing it as a total dispute. The service offered to the payee Mr. Daftary was for a car hire service in January 2019, since he did not have physical cash to pay for the car rental services given by us & used by him. Going out of our normal biz terms of cash we accepted his payment thru credit card thru Razorpay on which we ourselves were made to bear the brunt of 720 Rs as received less by way of Razorpay’s service charges. A formal invoice is not issued for car service which is being small service on different days during his long length of stay in Mumbai is settled in cash only to accommodate the payee to tide over his difficulty as he did not have cash we accepted payment by credit card. We are warning Razorpay that we have discharged our services for which we received the payment, any attempt to debit this to our account by razor pay will be disputed thru all legal channels available to us with cost & consequences to razor pay’s account. [protected][protected][protected][protected][protected][protected]-- 2ND MESSAGE FROM RAZORPAY 21 APRIL : DURING THE DAY SOMEONE EVEN CALLED FROM THEIR OFFICE & THREATNED ME THEY WILL DEBIT MY ACCOUNT THEN THEY SENT THE MAIL BELOW From: Razorpay Support [mailto:[protected]@razorpay.com] Sent: Tuesday, April 21, 2020 5:45 PM To: [protected]@razorpay.com Cc: [protected]@gmail.com; [protected]@razorpay.com Subject: Re: Razorpay | Chargeback Alert - DREAM DESTINATION INDIA Hi Team, The reason code for the above case is Visa 13.7 (Cancelled Merchandise/Services) Kindly provide us the documents. Request you to update us here by tomorrow 11:00 AM as we have already breached the last date, failing which the case may get closed in favour of the customer and an equivalent amount will be deducted from the current balance of your account. Here to help :) The ticket reference for your request is #2666273. We have enhanced our support options, please visit our Support page for more details: https://razorpay.com/support The Future of Payments is Here Shaik Mohammed Aftab Risk & Chargeback Operations https://razorpay.com [protected][protected][protected][protected][protected][protected] MY 2ND EMAIL TO RAZOR PAY ON 21 APRIL 2020 WITH SCREENSHOT OF PAYMENT REQUEST SENT TO CUSTOMER & THIER SCREEN SHOT THAT THEY MADE PAYMENT Attn : Mr. Shaikh Mohammed Aftab, Shocked at arbitrary threat [ soft extortion] by razor pay for a transaction happened in jan 2020, service offered & ended in jan 2020, without a logical reason known from the payee you initiate a threat to debit our razor pay account. No logic or reasoning is applied here, we have given this person who has not come thru a not known source but random who did not have cash available & asked if a payment can be made by credit card, which we offered as courtesy & humanity, how do you accept a claim, decide, on your own & pass a judgment to threaten me that you will debit my account. Suppose If I am running a retail store a person pays me by card coz he does not have cash & after 2 months says he did not receive any goods or service is this logical ???? How can razor pay entertain a claim from the payment company after 2 months of the transaction has razor pay validated it & how ? where is the official mail of the person & his payment bank claiming the same??? I say I have given a car for this person for one week to travel in the state of Gujarat when he was in India, wherein he himself has sent me a acknowledged copy of payment link I sent to him when I created the payment link on razor pay that it was meant for car service from palitana to surat [ copy of his message to me that he has made payment for this service is attached in this mail, it is very clear that he made a payment for a service which he has utilized coz he is not a known source or customer whom I will give service without payment nor he who would just make a payment to my co if he 1. Does not know me 2. Unless this is a fraudulent transaction, the very fact he has made a payment to a link created on razor pay is proof enough that he is making payment for a service required by him & rendered by us. Here are screen shots of the correspondence between that person & us, 1. we sent him a link for making a payment, 2. he makes the payment & sends us copy that payment is made. This closes the matter once & for all & any debit to my account in this matter will be dealt with severely with all legal channels & options as well as social media publicity how Razorpay works arbitrarily & is harassing me without even listening to me, I also demand official mail received by you from the bank, card company & the person who is making this claim so that I can file a defamatory case in the USA for false allegations along with you for accepting the claim 7 without knowing my side threating me to debit my account. Best Rgds: Harresh S. Vasudev | 30+ yrs expertize in travel planning. E : harresh.[protected]@dreamdestinationsinindia.com | [protected]@gmail.com M: + 91 [protected] | D : +[protected] E: [protected]@dreamdestinationsinindia.com | www.dreamdestinationsinindia.com Add: 1102 Raj Vaibhav Towers, Mahavir Nagar, Kandivali (W) – Mumbai Follow Me on Trip Advisor – 1.55 lakh+ readers | @himachalspecialist. https://www.facebook.com/dreamdestinationsinindia   Verified Support Apr 24, 2020 Razorpay Customer Care's response Hi Team, Thank you for your time on call. As discussed, we hope to have addressed your concerns and resolved the same. Feel free to write back to us on the on-going email thread with the ticket ref: 2666273 for any further assistance, we will be glad to help you out. Thanks & Regards, Team Razorpay Apr 24, 2020 Updated by harresh further to our telecon y day we have been able to find screen shots of the car duty slip & toll tax receipt of the car he had been provided during his stay in India. the dates & total kms used by him is acknowledged in the duty slip signed by him.his claim is false & he is lying that he canceled the booking & without jurisdiction you have passed a judgement that he has cancelled or not availed the services. i am attaching the copy of the toll tax paid by the car which is mentioned in the duty slip signed by him. i think i have given enough proof that he has availed of the car service & is lying that he did not avail services from my side the case is closed, any further attempt by you to recover charges from me will be surely be escalated to cyber crime fraud departments, RBI cyber cell & concerned forums  Verified Support Apr 27, 2020 Razorpay Customer Care's response Hi Team, Thank you for sharing the details. We have escalated this with the concerned team and are currently working on your request. Please do expect an update on the on-going email thread with the ticket ref: 2666273 at the earliest. Your patience is highly appreciated in the interim. Thanks & Regards, Team Razorpay | |
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