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[Resolved]  Razorpay — ticket not booked but money debited from account

On 18 feb 18, i booked the ticket using razorpay via upi but ticket didn't got booked instead my money was deducted from the bank account.

I had booked a railway ticket in irctc mobile app using razorpay upi.

Transaction id is [protected]

My mail id is [protected]@yahoo.co.in.

Kindly look in to the matter and refund my booking amount asap.

Alka
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Mar 26, 2018
Complaint marked as Resolved 
Verified Support
Feb 23, 2018
Razorpay Customer Care's response Hey Alka,

We have dropped you a mail to [protected]@yahoo.co.in. Kindly check and follow the mail thread for further updates.

Thanks and Regards,
Team Razorpay
 
2 Comments

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Comments

Hello, i was booking for IRCTC rail ticket, with UPI (Razorpay) and payment has been debited from bank but IRCTC didn't received payment, showing request for payment from bank
Please refund my money as early as possible.

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Reply
Razorpay Customer Care's response, Apr 4, 2018
Verified Support
Hi Sujay,

For the transaction 805311674329, a refund has been successfully processed on 27th March 2018 . For further details feel free to write to us [email protected] .

Thanks and Regards,
Team Razorpay

Comment marked as Resolved

The user did not respond to the messages. The review should not be taken into consideration.
Txn id [protected] was not done, but funds debited.so pls refund my funds to my accounts.
Reply
Razorpay Customer Care's response, Apr 4, 2018
Verified Support
Hi Gangichetty,

We see that we have updated you over mail with ticket reference 175307 . For further details refer to the mail thread.

Thanks and Regards,
Team Razorpay

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