RBL Bank Complaints & Reviews

Hi,

I am using rbl maxima credit card, few days back i received another card from rbl which is in collaboration with bajaj finserv - card ending with 7995.

I want close my bajaj finserv - rbl card.

I have sent mail to [protected]@rblbank.com never received any response from rbl bank.

I have tried calling your customer care but never succeeded for the same.

Thanks,
Nitin nigam
[removed]

Dont use rbl and get cheated.
Highly unprofessional bank, charges fees for reducing interest rates (Housing loan), inspite of this the new interest rates are much higher than margin rates.
Few months bank, i have applied (Paid necessary fees/charges on may 19) for reducing interest on housing loan. They said it will be effective 1st june. But, when i get the statement i understand that they are making it effective only after 1 month (Post 19th may).
Since then am unable to view my account thru mobile app (Can only login but cant see the loan account details only) and online login is a big mess.
After so many tries once am successful in getting the password reset, i get a message "to contact customer care" which is useful".
Naresh

I am applying rbl bank credit card. Rbl executive taken all my documents but some days rbl bank says not approves and all my document lapsed and miss use. The request has been made repeatedly but i am getting same response as the request has been rejected. Please return my documents deposited with the application
My name manu chopra
Add h2/17, shiksha apartments plot-11, sector-6, vasundhara, ghaziabad, up-201012
Pan no. Abtpc9645h
Dob 04/07/1963

This bank is actually doing fraud and not closing my credit card after many requests. Just found that this is happening to may people, all the times they say only "we had a technical glitch" which is a strong lie... They are liars. Their customer care executives are trained to postpone credit card closure request to forever.

My request please do not take any credit card from this rbl bank.
Once you take even i[censored] don't use it you have to pay annual charges and they will not close your credit card account.

I have decided i ill never ever take any services from rbl its dangerous have any relation with these kind of cheap minded banks.

This mail is regarding the credit card application i got again and again call from rbl bank for credit card and once i applied the executive "sonali saini". She send the person to collect the documents also she asked me to send the documenta on mail without attesting which i dint send i have send the attested documents and now its being more than 1.5 months there is no update they gave me fake commitments that your card has been dispatched you will be getting in 3 days i mean what the hell is going on either they should not call or they should inform to the customer this is my first and worst experiemce with rbl bank ther is very negative image came up in my mind for this bank i will never go with this bank and never ask anyone to go with it hoping for the strict action about these kind of employees they are not responding at call also. Employee name: sonali saini. Contact no: [protected] another number i dont know the name: [protected]. If you want to maintain the image of your bank just terminate these kind of employees.

I have received 28 call from your credit card department offering credit card. Initially i politely informed them that the number is registered for dnd but they still keep calling from different numbers. I have lost patience and would like to raise this issue now with higher authorities. It has been a harassment to me as the phone calls don't stop.

I was facing problem with rbl credit card with minimum usage facility n all & because of the same i have tried thrice to close the card & withdraw it. I called their customer care thrice (With spending time more then 1.5 hrs. But they always suggested that you will got call from our executive first two time did not get it but third time i got call and there was a girl from rbl customer care. She suggested don't do this and when membership fee will be charged you can call us and request for reversal and this kind of request always accepted. Bla bla bla... I thought let's keep it if she is confirming the same. But now when i got statement fee is charged. I called their cc hired different story. So my concern is not money my concern is if we could have other bank's credit card where all are membership free card then why we will have rbl and pay membership fee...
So this kind of things means promises for something else and then actual something else is not acceptable and is absolutely harassing customers because no one wants to spoiled their civil record and therefore they are bound to pay.
Will rbl take any step against this kind of services... What is solution for this with them... How i can get back my money...? With all these questions thanks rbl for your best services which has been spoiled my temper... Totally unacceptable really...

Hi,

I have applied for rbl bank movies & more card. But i got call from rbl bank and they upgraded stating that lot of benefits with platinum card of movies & more and also said that there is no first year annual fee and from second year onwards also it will be waived off if yearly billing is some 3 lakhs.. But in my first month bill i see charge of rs. 3000/- as annual fee. Please reverse the same. This is ridiculous even the customer care number never connects to executive.. So stupid and cheating.

My card number: [protected]

I'm not going to pay the membership fee.

Call me back. Your services suck and you dont maintain quality of service.

Rbl receive my payment rs 31966.03 from hdfc bank. But not credit in my credit card and in demanding for payment. Rbl showing in credit caard bill reversal of payment deduct in my credit card. And not transfer aamount to hdfc bank. Now rbl bank neither transfer to hdfc nor in my credit card.
More than 180 days gone but not solve my issue and demanding plenty.

I had requested for preclosure the Borivli west branch is not responding most of the time Ph No, 62217622 is not picked up occassionally when picked a promise is made some one from concerned dept. will call and come to you for finalisation no one turns up I am aged 66 had open heart surgery recently I can not visit the branch every now and then I had a very bad experience with
your bank services Before proceeding to OMBDSM or consumer court I request you to resolve the matter

I had done a transaction of around 47.5k on my RBL card. Due date was on the 3rd of July as 2nd July was a Sunday.
I called you customer care on the 3rd of July and some girl Rashi attended me. I politely asked her if I could convert my payment to EMIs for 3 months, and then pay the 1st Emi on the 3rd of July. I asked her if its not possible then I'll pay the whole amount. She confirmed that it's done, and you do not have to pay the 1st Emi on the 3rd of July and the 3 Emis due would be in Aug, Sept and October. I constantly asked her if you were sure about this and she was positive.

After that I've been getting calls from your collections department everyday for payment. Why is this? After one of your employees confirms something isn't it fed in your system? Are there no recording lines to confirm the entire conversation?
I'm telling your collections team person that check the recordings for the 3rd of July between 11-1pm to my number, you'll will get the proof for what I'm saying.

Its not about not paying, I was going to pay the whole amount on the 3rd, but 'your employee' advised me otherwise. Its about integrity. You'll can't inform the customer one thing and demand something else. Please look into this as soon as possible as this thing is now turning ugly.

I look forward to hear from the bank and not the collections team who do not use their brains while talking to a customer!

Regards,
Farhan Hirani

I had applied for rbl bank credit card (App #cc5a6i25ip), with cibil of 800+ they are saying "dear customer, your credit card application has not been approved as it did not meet the policy requirements of rbl bank". I am trying to get in touch with them to ask the reason for it and their internal policy but they are not interested in responding for it. I think they are only interested in collecting credit card user data.

Hi rbl,

My name is sahabur sadiq, my rbl credit card no is [protected]. Past 1 half year i am using your rbl credit card. I am your loyal customer. Every time i am paying credit payment on time without missed.. I am not seeing even statement also, i just blindly paying what i received amount.. But this month i already paid my bill on due date, but still payment not credited to my account, and also u putted late fees of rs 1180 + over limit of rs 690, what's is this i already paid on time, then what he'll u putted late fees charge.. Please find attachment of my payment receipt, i also spoke with rbl customer care, they are not helping me.. Even same thing happen in feb 1st 2017 also, please rbl do something, what is this even i not missed single payment, but rbl charged late fees along with over limit charges, please help orelse i will go for consumer court..

Late fees 1000 180 tax
Over limit 600 +90 tax

1st feb 2017 over limit 600 +90 charged

Regards
Sahabur sadiq
[protected]
Rbl card no [protected]

I have tried to make a payment of Rs.10000/- to my rbl credit card ending with 4091from online banking with my SBI Account. The amount of Rs.10000/- has been deducted from my SBI Account, but it was not credited in my rbl credit card account.

Kindly initiate the process of refunding of the above amount or like to resolve the issue that why the above payment could not done.

Hello,

I have your bank credit card. I used that only one time.. And i made that payment too..

At the time of sale the card the exicutive told me thatvthere is no yearly charge on the card but on 2nd bill there is carge of rs 3000 approx.
I already told to your bank that I will not pay that charges but still they are gernating the bill with penalty..
That was a wrong information provide by your side that there is no annual charges.

Regards
Shantanu
[protected]

I have opened current account with rbl bank in name of divecha travels at borivali w branch code 0062 .after 1 month of opening account still i am not able to operate it following uo with branch but no proper reply given.visiting branch for more then 15 times but no one is giving answer.called customer care but no reply from there also.not able to run my business as my money is blocked with bank and they and not helping me in any kind.

RBL repeatedly calls me regarding my good CIBIL score & offers me their credit card. Consequently i submitted application for credit card with reference no #CC224IATN7 on 21/06/2017. On 29/06/2017 i got sms from RBL BANK stating that "Hi! We regret to inform you that we are unable to approve your Credit Card application as it does not meet our assessment criteria". I emailed them regarding the reason for rejection but they never bother to tell me the reason. For you information i never defaulted any credit card bill or loan payement in my life. Having credit cards of some of good banks like CITI, YES, HDFC & YES with good financial track record & credit limits. But RBL is one such bank which i must say most disgusting & pathetic bank.

I have purchased RBL credit card Last Year card no : [protected]

while purchasing they have said as life time free card, now they putting some amount 2000/- as membership free expences. i called before 20 days they have said we will call. i given 2 mobile number to the customer care to contact me to reverse this amount and have compliant no 00355026.

Now i have paid only outstanding wat i done the transaction.Please reverse the membership amount.

They sent email for increase the credit limit. After that I have used the card for some more transaction. After swapping the card, Got alert for Over Limit charges. I have sent email to customer support, on what basis they allowed to access over limit . Its 15 days over, no one is responding my email. I have tried to call customer care, there is no option to speak to relation ship manager or customer care agent. Netbanking is soo poor, where doesn't have any compose email.

Overall its very pathetic service like ICIC bank.

One of my family members was a credit card holder from RBL Bank and had a clean track record of repayment .
Due to some serious medical and personal issues, the last time we couldn't repay the credit card amount .

Post that I myself initiated email to the bank to settleall the pending debt and agreed to re-pay the entire amount in 3 EMI of which first emi is already paid by me. 2nd emi got bit delayed and RBL collection...