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RBL Bank Complaints & Reviews

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Updated: Dec 18, 2025
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Bad 😕 It seems that RBL Bank has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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RBL Bank reviews & complaints page 39

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D
Dipesh Sarvaiya
Sep 3, 2020
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Address: Rbl rajkot

I have not purchase R shield insurance but Rs.600 deducted from my credit card a/c
RBL Bank customer support has been notified about the posted complaint.
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    R
    ryk_333
    Sep 3, 2020
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    Membership Fee is charged for the card which is not received

    Website: www.rblbank.com

    My Credit Card "Platinum Plus SuperCard" **** **** **** 4578 Total Amount Due Rs.8922.71 is charged incorrect.
    Membership Fee Rs.4999 of "World Plus SuperCard" **** **** **** 6684 is added to my current bill statement which is still (credit card is) undelivered to me.

    I request to refund my
    Membership Fee Rs.4999
    Goods and Service Tax Rs.720
    from RBL Bank...
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    S
    Shivanibabbar83
    Aug 31, 2020
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    Dear rbl credit card team this is really pthatic service my rbl credit card payment of rs 27, 186.90 were debit from by yes bank account and i have reference details but rbl team can’t find it please credit my money or refund your system is bad razorpay was your payment gateway

    Ref details

    Pca [protected]
    Rblbank3979018
    Amount:-27, 186.90
    Date :-31/8/2020
    Time:-15:10:22 an amount of inr 27, 186.90 debited to ac xxxxxxxxxxx2462 on 31-aug-2020 15:10:22 on account of pca:[protected]:rblbank3979018:rsp*rbl bank bangalore ind. Available balance on 31-aug-2020 15:10:22
    Shivani babbar
    RBL Bank customer support has been notified about the posted complaint.
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      H
      Hameeda Hussaini
      Aug 31, 2020
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      Resolved

      Address: R sheild premium insurance

      Hi,
      My name is Hameeda Hussaini, recently 4days back I received a rbl bank super card and on 29/08/2020 some amount deducted without knowing me..

      I m not going go pay that amount 720 rupees which u people have deducted I want my amount back in my card bloody hell how dare without customer knowledge how can u people do such things...

      I WILL NOT PAY .. I WANT MY MONEY BACK IN MY CARD... I
      +1 photos
      Sep 16, 2020
      Complaint marked as Resolved 
      Problem not yet resolved no one contacted me from RBL bank... And they are just ignoring my msgs on Facebook, insta, and on YouTube.. They don't have right to cheat customer like ths..complaint [ID: 2703660] Today date is 6/9/2020.. Still I didn't received call from rbl bank representative... And i received a mail. From insurance company as welcome... I don't want that insurance how. Many times I have to Mail n updates my complain here... What u people. Are doing??? I want my refund which they gave debited without my information... We regret to inform that we could not process your Request [20405031] for "Insurance" on your RBL Bank Credit Card... Today 9/9/2020 I received msg what nonsense since many days I m doing follow up they said they will solved bloody fuckers how dare.. Without informing amout debited for. Nonsense insurance.. The one who running R Sheild Insurance is bloody number one cheater... Useless RBL BANK STAFF N CALL CENTERS ONE WHO ARE CHEATING CUSTOMER ONLINE... U ALL ARE ONE IN CHEATING CUSTOMERS DEAR ALL CUTOMERS WHO FACED THE PRBLM.. NOW. LISTEN I CLEAR 720 RUPEES TODAY 16/09/2020 .. VIA GOOGLE PAY.. N BLOODY FUCKERS DON'T KNOW WHERE THEY R FUCKING THAT 720 AMOUNT ALSO NOT YET ADDED TO. MY CARD I THOUGHT TO CLEAR N CLOSE CARD PERMANENTLY... NOW THEY HAVE 720 RUPEES ALSO AGAIN DON'T UNDERSTAND RBL BANK WHO IS RUNNING REALLY HE IS ON ROAD LIKE BEGGERS EATING SOMEONE...
      RBL Bank customer support has been notified about the posted complaint.
      Aug 31, 2020
      Updated by Hameeda Hussaini       I AM WAITING FOR. REPLY FROM RBL BANK PEOPLE FOR CHEATING ME...
      Aug 31, 2020
      Updated by Hameeda Hussaini       I AM WAITING FOR. REPLY FROM RBL BANK PEOPLE FOR CHEATING ME...
      Sep 01, 2020
      Updated by Hameeda Hussaini       THANKS FOR REPLY I WANTY REFUND IN MY CARD THAT'S IT.. THEN I. WILL CLOSED RBL. CARD I DON'T WANT SUCH KIND OF CARDS WHERE BANK PEOPLE CHEAT CUSTOMER WITHOUT KNOWLEDGE...
      Sep 03, 2020
      Updated by Hameeda Hussaini       Prblm still. As it is they didn't contacted me... Bloody cheaters.. If anything negative effects my cibil i will not leave ths bank i will take ths matter in media...
      Sep 16, 2020
      Updated by Hameeda Hussaini       NOBODY RESOLVED MY PROBLM N I CLEAR 720 RUPEES TO. CLOSE MY CARD BUT THAT ALSO. THEY DIDN'T UPDATED N CUSTOMERS CARE NUMBER I DON'T KNOW. WHY THEY KEPT THEY ARE ### KEEPING PHONE OFF...??
      Sep 16, 2020
      Updated by Hameeda Hussaini       ATTACHED IS A PROOF WHAT I PAID TO ### RBL. PEOPLE..

      IF THEY FINISH. ### WITH EACH OTHER ASK. THEM. TO. UPDATE OTHERWISE IN FRONT OF MEDIA I WILL DISCLOSE ABT RBL THAT NO ONE WILL THINK TO OPEN ANY ACCOUNT I THR BANK EVER

      View replies
      The Coustomer are saying the Personal Acedent Insurance 65rs & Card Protection plan in just 54.15 rs
      The total amount Coustomer saying in 199.15
      but! The amout is deducted 600 + 720
      This is not good

      Without knowing amount deducted 720 - Comment #3746255 - Image #0
      Reply
      CPP Group India Customer Care's response, Oct 21, 2020
      Dear Customer,

      We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

      Please contact us on our help line numbers - 1800 419 4000 (toll-free) or 6000 4000 (please prefix city STD code) for any further assistance.

      Regards
      CPP Team
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        P
        payalpathak1
        Aug 31, 2020
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        I have been recently charged 720/- on my credit card for r sheild insurance by the RBL bank.. I have not been asked or taken my concern for providing any insurance.. purely this is code of conduct and consumer rights.. kindly reward back my amount.. I am not bound to pay any amount which I have not entitled for or to..
        RBL Bank customer support has been notified about the posted complaint.
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          H
          Hak1974
          from Hyderabad, Telangana
          Aug 31, 2020
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          rbl moratorium on my cards and loan - harassing

          Dear rbl team,

          My name is hakeem and i had applied for moratorium on my cards (Ending with 0804 & 5797) dues and loan (Loan a/c ending with 4775) by sending mail and calling your bank customer care team.

          Due to covid19 and lock down, i had lost everything and my financial position so bad that i am not position to pay my rent and run family.

          Inspite of my sending many mails to the customer care...
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          B
          Bhikshapathi Mykala
          Aug 28, 2020
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          Address: 10-4-169. Vavilalapalley karimnagar 505001
          Website: Cancel my insurance premium

          Please my money add super card.
          Cancel my esheled insurance premium
          RBL Bank customer support has been notified about the posted complaint.
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            K
            kmk312
            Aug 28, 2020
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            Address: magadi road kempe gowda nagara

            I didn't apply for any insurance so pls cancel the r shield insurance and refund my amount of 720 rupees pls cancel the r shield insurence
            my number [protected]
            RBL Bank customer support has been notified about the posted complaint.
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              A
              Ankitkk
              Aug 27, 2020
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              Address: Indore

              I have tried for over a week to change address on my bank account but Mr. Manish Tolani of customer care RBL madhu milan branch indore is not ready to accept any document, and keep on misbehaving with me even after repeated requests.
              I have submitted self attested copy of Aadhar, also I have given him gas connection receipt 1 month old in original, but he is not accepting, same documents i have used to change my address in Axis and Sbi bank.
              even he is not letting me meet his manager, very dissappointed with the service. I will close my account with RBL bank
              RBL Bank customer support has been notified about the posted complaint.
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                D
                Deven Rawat
                from Noida, Uttar Pradesh
                Aug 27, 2020
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                Sir this is seriously not fair harassing so much and abusing so much like hell not able to understand someone's problem I m jobless now and my business also ruined and I m telling them I m trying to make the payment but then too harassing and reaching my house and harassing and also why such useless people chatting on WhatsApp don't they have some brains pathetic service and due to interest my limit got exceed and I m trying that I will make the payment on what time I have given but then too they are harassing again and again pls do something this is not acceptable in this pandemic situation

                Regards,
                Devendra Rawat
                +1 photos
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                  V
                  Vinod b9746
                  Aug 27, 2020
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                  Hi i am Vinod b and i use rbl bank super credit card. I not buy any insurance on my card but r shield insurance is activate on my card and the premium of 600 hundered this insurance is deduct my card without my consent. I am not want any insurance please cancel the insurance and refund my amount. I am very thankful to you.
                  Thank you
                  +1 photos
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                    S
                    Sayoni Biswas
                    Aug 27, 2020
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                    Address: Kolkata

                    RBL Bank is such a low!! I never opted for any kind of Rshield protection plan cover of 600 but they charged me without my consent. You literally loot people for no reason. Are you even a trusted bank? Shame on you!! You guys are just ruining your goodwill and reputation. Please do re-credit Rs600 asap. I don't want any kind of insurance and stop harassing people like this. Stop looting our hard earned money. You'll reap what you sow. Reverse back in kind!!
                    +1 photos
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                      F
                      fahim935
                      Aug 26, 2020
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                      I am Fahim Akhtar, from Bangalore india.

                      Recently, i became the new customer and user of rbl supercard (Bajajfinserv card) platinum value plus credit card. I just saw that in my unbilled summary of my credit card account there is rs. 720 of r shield insurance premium which will be billed in my next bill cycle of credit card and i was shocked... I have never agreed to have insurance for such type and even i have said to their customer care executives about do not avail me such insurance policy as i am not interested in such at all. But then also they have implemented such insurance policy on my credit card account.. I am very much disappointed and wish that i have never gone for the rbl supercard at all.. As they are cheating the customers and disrespecting their trust.. I need rs. 720 to get reversed from my credit card unbilled outstanding immediate as i am not going to pay for which, i have never asked for...

                      Seeking your immediate help in this situation with correct response.

                      Fahim Akhtar
                      Email id akhtar.[protected]@gmail.com
                      RBL Bank customer support has been notified about the posted complaint.
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                        S
                        Siddu Rajeshwar
                        Aug 25, 2020
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                        One of the third grade credit card service provider. Even in lockdown they didn't stop harrassing people. Even though i have opted for moratorium they never stopped harrassing. Evey day mails, sms, calls to torture. It's a bank with most unprofessional employees. They straight away threaten you if you don't obay to wat they say.

                        It's even waste to say third grade also your below that level. Closing the card and i will make aware to as many people as i can about this fraud, unethical bank.

                        Good bye.
                        RBL Bank customer support has been notified about the posted complaint.
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                          V
                          vishalnagarkar5
                          Aug 24, 2020
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                          Address: Ground Chitrakut Complex Race Course Circle, near Road, Pashabhai Park, Vadodara, Gujarat 390007

                          As mentioned in the subject line r-shield insurance premium refund, without consent amount is being deducted. Kindly refund the deducted amount. And stop the service. Not at all interested in this insurance policy. Even no has ever taught that how to use this insurance and what are the charges or amount coverage.

                          Kindly requesting you to stop deducting this amount.

                          - linked number:[protected]
                          - contact number:[protected]
                          RBL Bank customer support has been notified about the posted complaint.
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                          Complaint has not been reviewed and resolved.

                          THIS COVID-19 PANDEMIC IS THE GOOD CHANCE TO BLUFF WITH CUSTOMERS FOR BANKING SECTOR.

                          Facing the Same issue with "HDFC BANK"
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                            H
                            Harshita Rastogi
                            Aug 22, 2020
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                            Resolved

                            I have received R shield religare health policy, which i never confirmed and ordered. They have deducted amount from credit card. I don't need the policy, just want to cancel it.
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            RBL Bank customer support has been notified about the posted complaint.
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                            Hi Harshita, we regret the inconvenience caused and would like to make up for it. Please share your contact/policy details and we'll get back to you soon.
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                              P
                              Pravin Kapade
                              Aug 21, 2020
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                              I am Pravin kapade from indore, Madhya Pradesh, india.

                              And recently, i became the new customer and user of rbl supercard (Bajajfinserv card) platinum value plus credit card. I just saw that in my unbilled summary of my credit card account there is rs. 720 of r shield insurance premium which will be billed in my next bill cycle of credit card and i was shocked... I have never agreed to have insurance for such type and even i have said to their customer care executives about do not avail me such insurance policy as i am not interested in such at all. But then also they have implemented such insurance policy on my credit card account.. I am very much disappointed and wish that i have never gone for the rbl supercard at all.. As they are cheating the customers and disrespecting their trust.. I need rs. 720 to get reversed from my credit card unbilled outstanding immediate as i am not going to pay for which, i have never asked for...pls see the image given below.

                              Seeking your immediate help in this situation with correct response.

                              Pravin Kapade
                              +1 photos
                              RBL Bank customer support has been notified about the posted complaint.
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                                P
                                Pravin Kapade
                                Aug 21, 2020
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                                Recently, i became the new customer and user of rbl supercard (Bajajfinserv card) platinum value plus credit card. I just saw that in my unbilled summary of my credit card account there is rs. 720 of r shield insurance premium which will be billed in my next bill cycle of credit card and i was shocked... I have never agreed to have insurance for such type and even i have said to their customer care executives about do not avail me such insurance policy as i am not interested in such at all. But then also they have implemented such insurance policy on my credit card account.. I am very much disappointed and wish that i have never gone for the rbl supercard at all.. As they are cheating the customers and disrespecting their trust.. I need rs. 720 to get reversed from my credit card unbilled outstanding immediate as i am not going to pay for which, i have never asked for...

                                Seeking your immediate help in this situation with correct response.

                                Pravin Kapade
                                +1 photos
                                RBL Bank customer support has been notified about the posted complaint.
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                                  A
                                  abhishekganguly
                                  Aug 21, 2020
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                                  I received a phone call to confirmed my details and at that time my employment background verification was going on and I provided it thinking it was that.
                                  Then I received an RBL Credit card, having never applied for the card.
                                  I never used the card for even Re1.
                                  Yesterday I got this email with a yearly membership charge of 1000 plus GST. I have attached screenshot of the bill here for reference.
                                  I refuse to pay this 'RANSOM'.
                                  +1 photos
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                                    R
                                    ramakant2472
                                    Aug 20, 2020
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                                    Address: MAHAVEER, SHRI SHAHU MARKET YARD, KOLHAPUR. PIN 416005

                                    Dear sir we get RBL Bank Super credit card and with out any use the bank send me a bill of amount Rs.2999+GST.the bank said it is your membership fees and insurance premium. while at the time of purchasing credit card they told me it is free for one year and never by any policy through RBL Bank. we got a call regarding insurance but I clearly denied to buy a insurance.we got continuously mail and massage from RBL bank regarding bill. when we get a bill at fist time we contact Super credit card customer care number regarding the bill but they tell me we will contact you later. after that government declared Lock down due to covid-19 and we can not connect to RBL customer care number but we compliant regularly through mail.but bank does not agree to my concern. and he forced to pay the bill.while we does not use a single time of this credit
                                    card.
                                    mo. no [protected]
                                    Credit card No.52xxxxxxxxxx6909
                                    RBL Bank customer support has been notified about the posted complaint.
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