[Resolved] RCOM — Not refund the security deposit more than one year passed of dissconnection.

 
17 Reviews
India
 roh192
I disconnected the rcom land-line phone no.[protected] on 25th apr'15 but rcom is not refunding the security deposit. According to rcom it is refunded within 60 days but now more than one year have been passed but i am not getting the security amount yet. I was calling many times to rcom customer care but they are unable to resolve the issue and case is pending in appellate authority since 13th aug'15 more than eight months but no positive response every time i called they provide me new complaint nos. And tell me wait. Security deposit is not a big amount for company like rcom why they unnecessary holding small amount of consumers. I request to please refund the security deposit with one year interest asap because your specified limit is over 11 months back. This is a clearly matter of cheating with customer by unnecessary holding the security deposit for (Earning the interest on customer's money) and shame for big company like reliance to cheat customers by this kind of cheap mentality. My alternate contact no. Is [protected].
Complaint marked as Resolved Oct 19, 2016

Complaint Status


[May 02, 2016] Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Reliance Communications Customer Care's response, Oct 08, 2015
Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Verified Support
Reliance Communications Customer Care's response, May 04, 2016
Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Complaint comments  16 Comments     Updated: Share0Tweet0

Comments

I am getting the call from RCOM and they told your issue will resolve with in 7 days but 7 days have been passed and there is a no response from RCOM. (Approx. 6 Month have been passed) So the services of RCOM is self explanatory in itself and this issue is a clearly cheated with Consumers by unnecessary holding the small amount of security deposit by RCOM.
Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
No response from RCOM they are unnecessary holding the Security Deposit this is clearly cheated by Customers.
Still I am getting no response from RCOM and they are unnecessary holding the security amount.
In spite of many reminders to Appellate Authority there is no response from RCOM they are unnecessary holding the security deposit more than six month have been passed of disconnection but RCOM is still silent. This is a clearly matter of Cheating by Customer and nobody from company is respond on this matter.
NO RESPONSE FROM RCOM & Appellate authority is also silent after sending approx 70 email and more than 100 calls every time they provide a new complaint no. when I call and there is no response of emails. It is a shame for company like RCOM to do this kind of cheap mentality o[censored]nnecessary holding the SECURITY DEPOSIT for more than Eight Month of disconnection when it should be refunded with in 60 days.
Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
my alternate no. is already mentioned in complaint above i.e. [protected] and there is no response from RCOM and nine month already passed.
No response from RCOM they are still silent.
No response from RCOM they are still silent. This is a clearly matter of cheating with Customer by unnecessary holding the security deposit and shame for big company like Reliance to cheat customers by this kind of Cheap mentality
Dear Customer,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
I recd. The call but nobody from your side is responding you people are talking each other. Stop this time pass strategy & you are very well aware the issue is still unresolved and RCOM is cheated people by unnecessary holding the small amounts of Customers cheap mentality of business earn the interest on customer shame!
RCOM is still silent on this issue almost 10 Months have been passed and there intention is only earn the interest on Security deposit of customers and unnecessary harassment the customers.

Shame!
There is no response from RCOM they are keep quiet and unnecessary holding the security deposit.
RCOM is still silent and unnecessary holding the security deposit.

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    RCOM - Not refund the security deposit more than one year passed of dissconnection.