Rdp Workstations — Rdp thin book and rdp thin client xl500

Respected Sir,

RDP workstations sent me back thin book by courier and my staff received it and the box pack is still not opened because it may have problem again. I will not open. They must refund my money. Why should I pay for the defective product. I don't want this product which is refused by my customer. Secondly this is working only in windows 10 operating system and no other operating system. All the other company brand thin books are working in any microsoft operating system.This is another disadvantage. So I am not going to sell or promote this product to any one. Because after sale service is not available from RDP work stations.

Please help me in this regard.

I can give all relevant document in this regard.

waiting for your reply
regards
TRIVIKRAM RAO
[protected]
MANIPAL
KARNATAKA, INDIA

below is the email details complaint about thin book sent to RDP work stations on 29 sep 2016**********

Re: COMPLAINT ABOUT THIN BOOK
People
• VIKRAM RAO

•
• 29 Sep at 7:40 PM
To
• Vicky, RDP Thin Clients
CC
• Venu | RDP
Message body
Dear Sir,

This is one more reminder about my thin book

________________________________________
From: "Vicky, RDP Thin Clients"
To: VIKRAM RAO
Cc: "[protected]@rdp.in" ; Venu | RDP ; "[protected]@rdp.in"
Sent: Sunday, 25 September 2016 7:25 AM
Subject: Re: COMPLAINT ABOUT THIN BOOK

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On 24-Sep-2016, at 7:31 PM, VIKRAM RAO wrote:

Respected Sir,

I am Vikram Rao from Sys-Tech, Computers, Manipal, Udupi District, Karnataka State. I purchased two thin book from Mr. Venugopal, RDP, Bangalore, order date is 29. Aug 2016 and I it reached me on 9th of Sept. 2016 and found one thin book with key board problem and another mother board problem. I contacted service support and they gave the local service centre number at Udupi, Karnataka one Mr. Santosh Kumar. Immediately I handed over these two thin book to Mr. Santosh Kumar at Udupi as per the direction of service support team. I got the key board problem one after 5 days. But one with the mother board problem received only on 22nd September 2016. But when I received it was found with lot of scratches. Now my customer is very disappointed and not ready to accept it. Because it looks like old and developed windows problem and I contacted one service team GM Priay Madam and gave her my customer number to convince.
But she is not able to convince them.

Kindly help me in this regard to replace the entire thin book which looks like second hand.

I hope you do the needful

Thanking you
yours truly
Trivikram Rao
FOR SYS-TECH,
MANIPAL
[protected]

Dear Customer,
I hope this message finds you well. I wanted to reach out to you through this platform, to express my deepest apologies for any inconvenience or frustration you may have experienced recently.

I am truly sorry for the issue you encountered with the RDP device. I understand how important it is for our customers to receive prompt and efficient service, and I deeply regret that we fell short of your expectations on this occasion.

Please know that your satisfaction is our top priority, and we are working diligently to address the matter and prevent it from happening again in the future. If you have any further complains or need any information, contact our toll free number[protected].

Dear Customer,
I hope this message finds you well. I wanted to reach out to you through this platform, to express my deepest apologies for any inconvenience or frustration you may have experienced recently.

I am truly sorry for the issue you encountered with the RDP device. I understand how important it is for our customers to receive prompt and efficient service, and I deeply regret that we fell short of your expectations on this occasion.

Please know that your satisfaction is our top priority, and we are working diligently to address the matter and prevent it from happening again in the future. If you have any further complains or need any information, contact our toll free number[protected]

Dear Customer,
I hope this message finds you well. I wanted to reach out to you through this platform, to express my deepest apologies for any inconvenience or frustration you may have experienced recently.

I am truly sorry for the issue you encountered with the RDP device. I understand how important it is for our customers to receive prompt and efficient service, and I deeply regret that we fell short of your expectations on this occasion.

Please know that your satisfaction is our top priority, and we are working diligently to address the matter and prevent it from happening again in the future. If you have any further complains or need any information, contact our toll free number[protected]

Dear Raov,

I hope this email finds you well, and I am writing to you on behalf of RDP Workstation Pvt Ltd. We regret to inform you that, despite our best efforts to reach out to you, we have not received any response regarding the ticket.

We understand that circumstances can be busy and communication can sometimes be challenging. Nevertheless, we have made several attempts to contact you via email, but unfortunately, we have not received any reply from your side.

In order to ensure the efficient and timely resolution of customer inquiries, we must adhere to certain guidelines. Regrettably, due to the lack of response, we are left with no option but to close this particular ticket. However, please be assured that should you have any further concerns or questions in the future, our customer support team will be more than willing to assist you.

Thank you for your understanding in this matter. Your satisfaction as a valued customer is of the utmost importance to us, and we hope to have the opportunity to better serve you in the future.

Once again, thank you for choosing RDP Workstation Pvt Ltd. We look forward to assisting you in the future.

Best regards,
Sadequa Anjum
Sales Operation Specialist